Perhaps to be a bit more accurate less about the media itself, its quality, but rather getting it as a very expensive as in $200 compact disc arrived in this country fine and got lost and a record I ordered in this country appears to be been due to arrive to the courier but hasn't.
The common denominator (big word of the day!) is the courier Evri better known to Brits as Hermes which when you read online seems to going through a patch of high proportions of its parcels not arriving or hitting a brick wall in their tracking system.
This is compounded by a customer service model that relies exclusively at the customer interface with a Chat Bot which isn't a thing you might feel like striking in frustration but a computer based artificial intelligence lead thing that tries to talk to you via your keyboard solving your problem.
The trouble is at no point can you converse with a human being (remember them?) and enquire what they are actually going to do as it it says is "last status was" and "we'll attempt another delivery" without saying by when.
That means you get nowhere being stuck in a loop.
Currently the cd is at the point having spoken to the seller that if it doesn't show up within the week I'd get a full refund which is a great offer by them although that was preempted by Ebay giving me the refund as Evri's service was part of their Global Shipping Program but leaves me without the disc I really wanted and we're waiting on the record possibly needing to contact the seller to ask them to pester Evri to sort it out.
Somebody needs to step in not just to sort out where all this missing items go but to mandate them to offer real email or over phone customer service with people who can sort things out.
In other words actual customer service.
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